Terms of Service

VetEval is a veterinary AI benchmark operated by viggoVet. These Terms govern your access to and use of the VetEval platform at veteval.ai, including the leaderboard, documentation, model submission, and evaluation runs (the “Service”). The viggoVet group entity that contracts with you is identified in our Legal Entities document (“viggoVet”, “VetEval”, “we”, “us”). By creating an account, submitting a model, or otherwise using the Service, you agree to these Terms.

The Service is for organisations and professionals, not consumers. You must use a business email address and act for a trade, profession, or institution. These Terms work together with our Privacy Policy, Disclaimer, Publication, Corrections & Independence Policy, and the Methodology. If there is a conflict, a signed order prevails, then these Terms, then the other documents.

1. What VetEval is, and is not

VetEval measures how AI models perform on veterinary examination items under fixed, published conditions. A VetEval score is a measurement, not a certification, endorsement, approval, or guarantee of fitness for clinical use. VetEval is not a medical device and does not provide clinical decision support or veterinary advice. Nothing on the Service, including any model output or transcript, may be relied on to diagnose or treat an animal. See the Disclaimer.

2. Accounts, organisations, and security

• Organisations. Models, runs, results, and billing belong to an organisation, not to an individual. You must be authorised to act for your organisation, and the organisation is bound by these Terms and responsible for all activity in its account.
• Eligibility. You must be at least 18, register with a valid business email address, and confirm that address.
• Two-factor authentication is mandatory on every account. You are responsible for your credentials, your authenticator or passkey, and all activity under your account, and must notify us promptly of any suspected unauthorised access.
• Roles. Access is governed by the roles described in our documentation. Owners are responsible for who they invite and what those users do.

3. Submitting a model

• Authority and rights. By submitting a model you represent that you are authorised to submit it and to provide the associated endpoint and credentials, that doing so does not breach any agreement or third-party right, and that our evaluation of the model is permitted.
• Declarations and provenance. You must complete the provenance declarations accurately. Submissions that are inaccurate, misleading, or that fall into an ineligible category may be rejected, withdrawn, or annotated, and repeated inaccuracy may result in suspension.
• Endpoint credentials. You supply the endpoint and API key, and inference is billed to you by your provider, not by us. Credentials are encrypted on arrival, are never displayed after entry, and are used only to run your evaluations. You may revoke them at any time, which may end an in-flight run.
• Zero data retention. Every request we send carries enforced zero-retention parameters with provider fallback disabled. If a provider will not accept those terms, the run is refused before any item is sent. You are responsible for ensuring your endpoint can accept them.
• Your model stays yours. You retain all rights in your model. We do not acquire rights in it, and we do not use it or its outputs to train, fine-tune, or develop any viggoVet model (see “Data firewall” below).

4. Plans, evaluations, and fees

• Community (free). A Community account may submit one model and run one scored evaluation. Practice dataset access is unlimited.
• Lab (paid). A Lab subscription provides a fixed number of private evaluations per year for the organization as a whole, unlimited models, and the ability to buy further evaluations. Fees, term, and renewal are as stated at purchase or in your order.
• Attempt caps are methodological. Add-ons increase how many models or evaluations you may run overall. They never increase the number of attempts permitted on a single submission, which is fixed by the Methodology and applies identically to every plan.
• Inference costs. You supply the endpoint and key, so your provider bills you for inference. We are not responsible for those charges, including charges from failed or repeated runs.
• Billing. Paid plans are billed through our payment processor. Fees are non-refundable except where these Terms or applicable law require otherwise.

5. Publication of results

Read this section carefully before submitting on a Community plan. It is the term most likely to matter to you later.

• Community results are always published, in full, and permanently. If you submit on a Community plan, you instruct us to publish the result, and you agree it becomes a permanent part of the public record. We will not remove it at your request, including if the score is unfavourable, if you later withdraw the model, or if you close your account. This permanence is what makes the benchmark citable.
• Community results are reviewed by our team before they reach the board; publication may therefore take time.
• Lab results are private by default. You decide whether each result is published, and published Lab results publish without waiting for review.
• Attempts are disclosed. Every published result states how many private evaluations preceded it. You cannot buy secrecy about attempts.
• Vendor-supplied numbers we have not verified are never ranked on the public board. Published results carry a verification tier indicating how the run was performed.
• Model cards. Your model has a public page. You control the descriptive fields we identify as yours; you do not control the score, the interval, the verification tier, the safety-gate result, or the attempt disclosure.

Corrections, annotations, and your right of reply are governed by the Publication, Corrections & Independence Policy.

6. Benchmark integrity

The Service depends on the integrity of a private held-out item set. You must not, and must not attempt to, and must not assist anyone else to:

• access, copy, reconstruct, infer, or exfiltrate the private held-out items, the per-run selection, the stable comparison subset, or any non-public methodology parameter;
• train, fine-tune, retrieve against, or otherwise optimise a model on VetEval items, including the public practice subset, for the purpose of improving a VetEval score;
• submit a model configured to detect and behave differently during evaluation, or otherwise manipulate a run;
• interfere with the evaluation of any other model, or with the platform's security, availability, or integrity;
• scrape, bulk-extract, or reverse engineer the Service; or
• misrepresent a VetEval result, present an unverified or private result as a public ranking, or use results in a false or misleading way.

We may investigate suspected breaches, suspend or disqualify accounts, models, or results, annotate or withdraw affected entries, and refuse future submissions. Where a result was affected by contamination or manipulation, we may annotate the public record accordingly.

7. Referring to VetEval and your results

You may cite, reference, and link to published VetEval results with attribution, provided you do so accurately, do not alter the figures or their context, present the score together with its verification tier and date where you state it, and do not imply that VetEval endorses, certifies, or approves your model or that a score licenses clinical use. Use of the VetEval name and marks is permitted only to identify the benchmark truthfully.

8. Intellectual property

• Ours. VetEval, the platform, the item bank, the methodology, the harness, the scoring system, the leaderboard, and all published analysis are owned by viggoVet and its licensors. The private held-out set is confidential and is not licensed to you.
• Practice subset. Access to the public practice subset is granted only under the Practice Dataset License.
• Yours. You keep all rights in your model and in the content you submit, and you grant us only the rights needed to run the evaluation and to publish results as described in these Terms.
• Feedback. You grant us a perpetual, royalty-free license to use feedback you provide.

9. Separation and the data firewall

VetEval is operated by viggoVet, which also builds veterinary AI. We state this plainly rather than claiming to be an unrelated third party. viggoVet products are out of scope for the public leaderboard entirely: no first-party model is ranked, labelled, or listed.

Data firewall. viggoVet does not train, fine-tune, or otherwise incorporate VetEval evaluation data, held-out items, questions, gold answers, or run transcripts into any viggoVet model.

Paying customers are ranked. Organisations that pay for a Lab plan appear on the same board, scored the same way. Payment buys capacity, privacy before publication, and speed. It never buys rank, removal of a published Community result, additional attempts on a submission, or secrecy about attempts. Standard plan pricing is uniform and published. Further detail is in the Publication, Corrections & Independence Policy.

10. Confidentiality

Each party will protect the other's non-public information. We keep your credentials, your unpublished results, and your private run data confidential and use them only to provide the Service. You keep confidential any non-public item content, methodology parameter, or platform information you encounter.

11. Availability and changes to the Service

The Service is provided on an “as available” basis. We may change, suspend, or discontinue features, revise the methodology, re-weight items, retire items, or revise the run configuration. Because scores are comparable only against results measured under identical conditions, a methodology change may mean older results are presented separately or annotated rather than recalculated.

12. Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that any evaluation will complete, or that any score predicts real-world or clinical performance.

13. Limitation of liability

To the fullest extent permitted by law, viggoVet will not be liable for indirect, incidental, special, punitive, or consequential damages, or for lost profits, revenue, goodwill, data, or reputational harm, arising out of or relating to the Service, a published result, or these Terms. Our total aggregate liability for all claims will not exceed the amounts you paid us for the Service in the twelve (12) months before the event giving rise to liability, or one hundred U.S. dollars (US$100) if you paid nothing. Nothing excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud.

14. Indemnity

You will indemnify and hold harmless viggoVet and its officers, employees, and agents from claims, losses, liabilities, damages, penalties, and reasonable expenses (including legal fees) arising from your submission or model, your provision or use of endpoint credentials, your breach of these Terms or of the benchmark-integrity rules, your use or presentation of results, or your infringement of third-party rights.

15. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate access for breach of these Terms, for benchmark-integrity reasons, for non-payment, or as required by law. Termination does not un-publish a published Community result, which remains part of the permanent public record. Provisions that by their nature survive (publication, integrity, IP, confidentiality, disclaimers, liability, indemnity, disputes) survive termination.

16. Export control and sanctions

You must comply with applicable export-control and sanctions laws, including those of Switzerland, the European Union, the United States, and the United Arab Emirates, and you represent that you are not a restricted or denied party and are not located in a sanctioned territory.

17. Governing Law and Dispute Resolution

Governing law. These Terms, and any dispute arising out of or in connection with them, including their existence, validity, or termination, are governed by the substantive laws of Switzerland, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES WITH US INDIVIDUALLY, THROUGH AN INFORMAL PROCESS FIRST AND THEN BY BINDING ARBITRATION, AND IT WAIVES YOUR RIGHT TO A CLASS ACTION AND A JURY TRIAL. YOU MAY OPT OUT OF ARBITRATION AS SET OUT BELOW.

Step 1: Mandatory informal resolution (condition precedent)

Before starting arbitration or any proceeding, the party raising the dispute must complete this informal process. It is a condition precedent to any filing.

• Notice of Dispute. Send us a written Notice of Dispute through our contact form; we will send ours to your account contact. It must be individual to you and state: your full legal name and the organisation you act for; your address; the email address and organisation associated with your account; a specific description of the dispute including facts and dates; the specific relief sought and how any amount was calculated; and a personal signature of an authorised individual. Mass, automated, or templated notices filed for multiple claimants, or notices omitting any of this, do not satisfy this requirement.
• Individual conferral. Within 60 days after a valid Notice of Dispute is received, the parties will confer personally and in good faith by telephone or videoconference, on an individual basis, each participating personally (counsel may attend).
• Waiting period and tolling. Neither party may commence arbitration or any proceeding until 60 days after a valid Notice of Dispute has been received and the conferral has occurred or the other party has failed to participate. Applicable limitation periods are suspended while this process runs.
• Enforcement. A court or arbitrator may enjoin a claim filed without completing this process, and the non-complying party is responsible for the other party's resulting costs and legal fees, to the extent permitted by law.

Step 2: Binding individual arbitration

Mandatory arbitration. Any dispute not resolved under Step 1 will be finally settled by binding arbitration administered by the Swiss Arbitration Centre under the Swiss Rules of International Arbitration in force at the time. The seat is Zug, Switzerland; the language is English; the tribunal is one arbitrator unless the amount in dispute exceeds US$1,000,000, in which case three. The award is final and binding and may be enforced in any court of competent jurisdiction.

Delegation. The arbitrator, and not any court, has exclusive authority to resolve any question about the interpretation, applicability, scope, enforceability, formation, or validity of this Section, including whether a dispute is arbitrable. The only exception is the class-action waiver, whose enforceability is for a court to decide.

Confidentiality. The existence, content, and outcome of any arbitration are confidential, except as needed to enforce or challenge an award, to comply with law, or to inform insurers and professional advisers under confidentiality.

Step 3: Class-action waiver and its non-severability

Class-action and jury waiver. All disputes will be conducted on an individual basis only. You and viggoVet waive any right to bring or participate in any class, collective, consolidated, coordinated, or representative action, and waive any right to a trial by jury. No arbitrator or court may consolidate more than one party's claims or preside over any class or representative proceeding.

Non-severability (this provision controls). The class-action and representative-action waiver is NOT severable from the agreement to arbitrate. If it is held void, unenforceable, or unconscionable in whole or in part as to any claim, the entire agreement to arbitrate is null and void as to that claim, and that claim must be brought exclusively in the courts of Zug, Switzerland. Under no circumstances will any class, collective, or representative proceeding be arbitrated. This paragraph prevails over the general severability provision below.

Step 4: Coordinated or mass filings

If 20 or more Notices of Dispute or arbitration demands raising substantially similar claims are filed against us by or with the assistance of the same or coordinated counsel within a 90-day period: counsel must certify in writing that each claim was individually reviewed and is well founded on that claimant's own facts; claims will be administered in sequential batches of up to 50, each heard by a single arbitrator; all limitation periods are suspended for claimants awaiting a later batch, from receipt of their Notice until their batch begins; after the first two batches the parties will attend a single global mediation of the remaining claims; outcomes in earlier batches are not binding on later claimants; and any claimant may instead bring an eligible individual small-claims action or opt out under Step 6.

Step 5: Forum, carve-outs, and time limit

Exclusive forum. For any matter not subject to arbitration (including any action to compel arbitration or enforce an award, and any claim for which the arbitration agreement is void under Step 3), the courts of Zug, Switzerland have exclusive jurisdiction, and you irrevocably submit to that jurisdiction and waive any objection to it. You agree not to commence any action relating to these Terms in any other forum; any such action may be stayed or dismissed, and the party bringing it is responsible for the other party's resulting costs and legal fees, to the extent permitted by law.

Carve-outs. Either party may bring an eligible individual claim in a small claims court, and may seek interim or injunctive relief to protect intellectual property, confidential information, or benchmark integrity in any court of competent jurisdiction, without waiving the arbitration agreement. Claims for death or personal injury to a natural person are excluded from mandatory arbitration.

Time limit. To the extent permitted by law, any claim arising out of or relating to these Terms or the Service must be commenced within one (1) year after it arose, or it is permanently barred.

Step 6: Your right to opt out

You may opt out of the arbitration agreement (Steps 2 to 4) by written notice through our contact form within 30 days after you first accept these Terms, stating your name, organisation, account email, and that you opt out. Opting out does not affect any other part of these Terms and will not affect your access or your results. If you opt out, disputes go to the courts of Zug under Step 5. Step 1 still applies.

18. General provisions

• Entire agreement. These Terms, with the documents they incorporate, are the entire agreement on their subject.
• Severability. If a provision is unenforceable it will be limited or severed to the minimum extent necessary and the rest remains in effect. This does not apply to the class-action waiver, which is expressly non-severable under Step 3; that paragraph prevails over this one.
• Assignment. You may not assign without our consent; we may assign to a group entity or in a corporate transaction.
• No waiver; no third-party beneficiaries; independent parties. Failure to enforce is not a waiver, these Terms create no third-party beneficiary rights, and the parties are independent.
• Notices. We may notify you by email or through the Service; you notify us through our contact form.
• Language. These Terms are in English; if we provide a translation, the English version prevails to the extent permitted by law.

19. Changes to these Terms

We may update these Terms on notice by email or through the Service. For material changes we will give reasonable advance notice and, where appropriate, ask you to accept the new version. Changes are not applied retroactively to a dispute that has already arisen. Continued use after the effective date constitutes acceptance, where permitted by law.

20. Contact

Questions about these Terms: our contact form. The contracting entity for your region is identified in the Legal Entities document.